AMG Newsletter – Makeovers: How They Will Make Your Customers And You Feel Better

Published: Tue, 07/13/21

Dear ,

Hi from a steamy and rainy New York City.

During the past week, like the rest of the eastern US, we’ve received the tail end of Hurricane Elsa.

Instead of feeling down last week because I couldn’t go to the beach, I committed to a personal challenge to brighten how I felt.

Outfit 3 Outfit 1 Outfit 2

Taking a cue from my mother, I committed to wearing a different outfit everyday for 30 days. #30DayClosetChallengeSo, "Seinfeld’s Don’t Break The Chain," here I come!

Don't Break The Chain

Further, I’m documenting these outfits with daily photographs. To get the full effect, selfies don’t cut it so I roped my husband into being my photographer.

The caveat:
No new clothes or accessories! I must ONLY use what's already in my closet
. (BTW, it’s a great way to discover those outfits piled 5 deep on each hanger. Do. Not. Judge. #NYCapartment!)

Translation:
I must create a new outfit everyday from clothes I already own
. And, to up the ante, I can’t just change the t-shirt. It has to be a totally new look.

Why my mom?
My mother remains my work-from-home (#WFH) role model. (Don’t take my word for it—Ask my girlfriends, my mother had style and it showed every timerytime she walked into a room!)

My mother wouldn’t have gone with the COVID outfit de rigeur of work top and sweatpants. Instead, she dressed as if she was going into a formal office. But, to be clear, her office was in her basement!

After 5 days of doing this, I’m having fun mixing and matching clothes I haven’t worn in over a year. And, I feel happy when I look in the mirror. Plus, I get to pretend I’m a designer on my own personal version of Project Runway.

So, what small makeover or change can you do to feel better?

Wonder what this has to do with your marketing?
Everything!
Because how you make your customer feel can be the difference between closing a sale and having your prospect walk out on you. Think Julia Roberts showing the snobby sales clerk who refused to sell to her on Rodeo Drive her arm load of packages in the movie "Pretty Woman." It's a Cinderella story everyone can relate to.

Speaking of makeovers, we’ve given the Actionable Marketing Guide Newsletter a facelift. Also we’ve formalized our categories to help those of you who prefer to skim through to find the bits that apply to your business.

BTW, If you’re considering reassessing your brand’s look and feel, this article about typography can be VERY useful:

Actionable Marketing Tips:

  • Update your marketing look at least seasonally. Change out winter photos for summer ones.
  • Reassess the look and feel of your marketing at least annually. You don’t want your content marketing and communications to look outdated. It’s like wearing wide pants when skinny jeans are in. Of course, this marketing facelift may require more resources and should serve other business and/or technology needs such as being ADA compliant.

Actionable Marketing Lessons of the Week

 1776. The Movie

Last week to celebrate the Fourth of July, I wanted to see either Hamilton or 1776. When I asked our Amazon Fire television to find these films, I had to either subscribe to Disney+ or to pay to rent 1776. Since we already pay for Amazon Prime and Netflix, we chose something else.

Yet while going through the movie options on Spectrum, our Internet and cable provider, we discovered 1776 for free on TCM with commentary by Ben Mankiewicz without commercials.

Beyond enjoying the movie, I learned some interesting content marketing and writing lessons. The stage play’s original book, the text of the play, was so awkward it had to be rewritten. To improve the dialog and make it come alive, the second author researched original notes documenting the proceedings of the Continental Congress.

When Lin-Manual Miranda watched 1776 while he was in college, he also was inspired to use original sources for his dialog in the play Hamilton.


Actionable Marketing Tips:

 Streaming Video

According to Activate Research 2021, the average US adult 18+ watches about 5 hours per day of television including streaming video. Viewers watched 2.5 hours of each type per day.

Further, on average, households subscribe to 4.1 streaming video services, About half of these streamers borrowed one or more streaming services (Translation: Used someone else’s subscription) and two-thirds watched ad supported television.

In the US, the top 3 streaming offerings, Netflix, Amazon Prime and Disney+ dominate the market despite streaming entries by long-term television stations such as Peacock (NBC), HBOMAX and CBS All Access.

Estimated number of subscribers/users

What’s interesting is that each of the 3 major players followed Theodore Levitt’s "Marketing Myopia" approach. So they defined their market more broadly to remain relevant over time without losing their market position.

  • Netflix is in the "subscription membership movie business." After competing with Blockbuster's retail rental outlets, they transitioned from sending CDs via the USPS to streaming content. Further, they invested heavily to positioned themselves in the movie and television business with the movie Roma, which they spent big to get an Academy Award. This was a contributing factor to the Seismic Content Marketing Shift.
  • Amazon Prime extends the ecommerce giant’s position in selling videos and owning IMDB, a content site dedicated to movie information. Also, Amazon offers paid subscriptions to Hollywood movie and television insiders to help them track talent availability via IMDB.
  • Disney+ offered video subscriptions in 2020 to help balance their revenue shortfalls in their theme parks and travel business. Again, this aligned with Disney’s long term position in the movie and television business. Notably, they released Hamilton, the movie, after their free period ended to get subscribers to pay. (Note: ESPN, a sports focused streaming service, is part of Disney.)
        Battle of the balance sheets

Actionable Marketing Tips:

  • Assess the long-term financial impact of your short-term marketing decisions. For example, the choice to open movies live and via streaming services at the same time hurt movie ticket sales and possibly killed or at least greatly reduced the in-person movie theater business.

    What does this mean for your business? Reassess your costs and pricing over the next few months to determine whether you need to change them. If you decide to increase prices, give your customers notice and use it in the pre-increase period to drive sales.

Voice Notes

What does multimodal mean in terms of voice-first devices?

In terms of voice-enabled devices, multimodal refers to having more than one input and/or output. Non-voice modalities include text, visual, gestures and spatial or physical placement.

Multimodal Voice Option

So for example, you could speak to your computer and it would serve up a specific Excel spreadsheet or other information.

For more technology-based detail, read Jan König of Jovo’s article, An Introduction to Voice and Multimodal Interactions (Published September 18, 2020). In it, Jan introduces his RIDR model for multimodal voice interactions.

RIDR stands for:

  • Request starts interaction and captures necessary data.
  • Interpretation tries to make sense of the data gathered from the Request.
  • Dialog and Logic determines how and what should be responded to the user.
  • Response assembles data from the previous step into the appropriate output for the specific platform or device.

Marketing Reading

Recommended Book

Last week I read Geoffrey Moore's, Crossing The Chasm.
It's a must-read for anyone who works for a tech firm or buys tech.

Biggest Actionable Marketing Insight: Understand where your prospects and buyers are on the Technology Adoption Life Cycle Curve. This helps you to better tailor your content and other marketing.

Technology Adoption Life Cycle

 

► 5 Types of Content ConsumptionFeatured Article: 5 Types of Content Consumption

Do you understand where your content fits in your audience's diet?

If not, then how can you tailor your content and information to be contextually relevant and findable to your audience when, where and how they want it?

Average Day by Activity

 

It's Not the format of your B@B content, it's the relevance Cohen's Curation

My friend and colleague Ardath Albee hit a home run with her article, It’s Not the Format of Your B2B Content, It’s the Relevance.

It’s a must-read because it tells it to you straight: Your content marketing MUST be relevant. Otherwise, whatever you do doesn’t matter because your audience won’t consume it.

NYC Marketing Minute

 Library of Distilled Spirits

Use your physical location to set your brand apart. In the East Village just south of Union Square, I stumbled upon the “Library of Distilled Spirits”.

Library of Distilled spirits

At first glance you may think that this library registers every alcoholic spirit in the US but you’d be wrong.

It’s a working bar that keeps its liquor on display as if it were a library.

Library of Distilled Spirts

It reminds me of a men's only club in London. (Although I’ve never been in one!)

The surprise:
It’s located in a Hilton Hotel!

Actionable Marketing Tip:

  • Assess how to make your location stand out and memorable.
Please let me know what the most surprising bar, restaurant or retail space you’ve seen and why it was a great form of Customer Experience (aka:CX) Just hit reply to send me your selection.

Plan Ahead: Mark Your Calendar

Please join me at these marketing events.

 July 19, 2021, Noon ET – JP Poulter of Vixen Labs present their latest Voice Consumer Index 2021 Research, done in conjunction with the Open Voice Network.
 

 July 28, 2021, 8pm ET – Voice Den: Session 15. Save Your Seat!
This is the virtual place to be. Hang out for the session and afterparty with the top people in Voice.

The Voice Den Session 15
 

 July 29-30, 2021VoiceCon Live (on Clubhouse)
The First International Voice Conference taking place on Social Audio.VoiceCon Live


 August 19, 2021 – The Voice of Healthcare Summit
9am – 4pm ET, In Boston, Massachusetts.

The voice of healthcare summit


 September 13-15, 2021 – Digital Book World
In Nashville, Tennessee


 September 29, 2021Marketing AI Conference (Virtual Event)
Use code COHEN20 for 20% off any pass. (Not an affiliate.)

MAICON 2021

Welcome New SubscribersWelcome new subscribers: Al, Dagmar, Joanna, Judith, Amy, Junko, Daniela and Basilis.

Please stay healthy and safe.

If you enjoy reading the AMG Newsletter, I would appreciate it if you forwarded it to your friends and colleagues.

Happy Marketing,
Heidi
 

P.S.: Want Heidi Cohen to contribute a quote or other commentary to your next article, presentation, video, research and/or book? Then hit reply to this email and ask.

P.P.S: Did you miss last week's AMG Newsletter?
Previous newsletters can be found in the AMG Newsletter Archive.

 

Photos: Welcome Mat via Mabel Amber – https://www.pexels.com/photo/jetty-feet-sign-wooden-128299/ cc zero

The fine print
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